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FAQ

What is an infrared fireplace?
Infrared fireplace is a unique combination of electric fireplace with an infrared heater. It has the decoration value of an electric fireplace and the heating power of an infrared heater. With three 500 watts commercial grade quartz heating elements, it can heat up to 800 square feet. (Individual results may vary depends on the outside temperature and insulation conditions)

Why is an infrared heater much more effective and efficient than a conventional space heater?
Conventional heaters work indirectly by warming the air in a room which in turn warms the people and the objects in it. This type of convection heat not only wastes energy by having to warm the air first before the heat is felt, but you also don’t feel the benefits of the heater as soon as it is turned on. It might take quite a few minutes for a room to heat up before you feel warmth.
Infrared heat on the other hand, is a radiant heat which heats you and the objects in the room directly at the speed of light and is not dependent on heating the air first in order for you to feel warmth. You feel the warmth almost instantly once the heater is turned on. This principle makes infrared heaters far more efficient than conventional heaters.
Another unique property of infrared heat that makes it so efficient and effective is that the heat is distributed evenly throughout the space and from floor to ceiling. The infrared waves heat the water molecules in the air directly and quickly, and because water molecules are denser than air, the heat stays more evenly distributed throughout the room. Also, water and objects retain heat longer than air, so the heat is not lost as quickly through poor insulation, windows, doors and cracks. Dry heated air produced by conventional heaters rises to the ceiling, leaving the air closer to the floor much cooler, while not dispersing evenly, leaving cold pockets. The heated air is quickly dissipated through widows, doors, cracks and gaps, so a conventional heater has to work much harder to keep the room at a constant temperature than an infrared heater, making conventional heating methods less efficient and less effective.

Once I initially plug the unit in and turn it on, how long will it take to heat my room?
Generally, it takes less than an hour. Please remember that with any type of heating process there are many variables: size of the room, how well the room is insulated, how many doors/windows, how much bare concrete (which acts as a heat sink with any type of heating), the opening and closing of an exterior door, and the outside temperature etc.

Can the simulated flame effect be adjusted?
Yes. The intensity of the flame can be adjust using remote or control panel.  Please refer to the manual for detailed instruction.

Can I use the infrared fireplace to heat multiple rooms at the same time?
Yes. Keep in mind the heating will vary based on how open your floor plan is and the sizes of the rooms involved. We have heard back from customers stating that with the help of ceiling fans they have been able to heat multiple rooms simultaneously by placing the unit in a central room. Our suggestion, give it a try and see what works best for you.

My home is not insulated very well, will this infrared fireplace help me?
Yes, but it will take a little longer to heat the room initially and the outside temperature will also have an impact on heating time. Once the room has reached the desired temperature it will cycle on and off accordingly.

Can the fireplace be used in a bathroom?
It is not recommended due to the high level of moisture in a bathroom.

Will I be able to use the infrared fireplace in a basement or garage?
Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently. Bare concrete floors which act as a heat sink with any type of heating will absorb some of the heat. Placing the heater a few feet above the floor will allow for more efficient heating.

Can I use more than one infrared fireplace at a time?
Yes, but you should make sure they are not on the same circuit. Each heater and appliance should be on its own circuit.

Can I move the infrared fireplace around while it is operating?
It is not recommended to move any portable heater while it is operating. We recommend moving the fireplace only once the unit is turned off.

What is the life expectancy for the quartz infrared heating element?
Average element life is 20,000 hours.

What is zone heating?
Zone heating is about focusing heat where people spend the most time. After all, there is no point to heating multiple rooms to 68+ degrees when not in use.

Can I use the infrared fireplace and another appliance at the same time?
Yes, as long as they are not on the same circuit. Zone heaters are considered to be an appliance. You should not run more than one large appliance on a single circuit breaker. Your freezer, refrigerator, microwave oven, washing machine, dryer, and other such appliances should not share a circuit breaker.

Can I use an extension cord, surge protector, or power strip with my infrared fireplace?
It is not recommended. It is designed to plug directly into a grounded 120 volt 15 amp or higher circuit receptacle. However, if you have to use an extension cord, the cord should be No. 14 AWG minimum size and rated not less than 2000 watts. The extension cord should be a 3 wire cord with a grounding type cord and plug connector.

I don't have a grounded outlet; can I use a cord adaptor or remove the grounding plug?
NO. If you don't have a grounded outlet, contact a licensed electrician in your area for advice. Removing or altering any part of the heater is unsafe and will also void the warranty.

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